Cable-Knit Cotton Jumper

Yes. We offer tracked shipping to over 200 countries.

We process orders very quickly. If you wish to make a change or cancellation, please contact us immediately at support@usevelmonte.com with your order number. If the order has already been shipped, a subsequent change is no longer possible – however, you can arrange a return after receiving your order in accordance with our policy.

Email us at support@usevelmonte.com or DM us on Instagram @usevelmonte

Once your return has been received and inspected, we will inform you by email. If the refund is approved, it will be credited to your original payment method within approximately 10 business days. Please note that depending on your bank or payment provider, it may take slightly longer for the funds to appear in your account.

Simply send us an email to support@usevelmonte.com with the following information: Order number, Full name, Item(s) you wish to return, Brief description of the reason (optional, but helps us improve). After reviewing your request, we will send you the return address and further instructions. Unannounced returns cannot be accepted.

You have a 30-day return policy from the date you receive your order, provided the items are: unworn, unused, and in perfect condition, all tags are still attached, and they are in their original packaging. Additionally, for deliveries within the European Union, you have a statutory 14-day right of withdrawal. Further details can be found in our Returns & Refunds Policy.

For deliveries outside the European Union, additional customs duties and import fees may apply depending on the destination country. These costs are levied by the local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.

• Free Shipping – on orders over €100
  
• Standard Shipping – €6.99 (orders €0–99,99 €)
  
• VIP Shipping – €11.99 (priority shipping & enhanced tracking)

• Processing time: 1–3 business days (picking & preparation)
  
• Standard Shipping (EU): approx. 5–10 business days after dispatch
  
• Express / VIP Shipping (EU): approx. 3–7 business days after dispatch
  
• International Shipping: approx. 7–15 business days, depending on destination & customs

You can request a return within 7 days. No exchanges for size or color selection errors.